Open position · Mumbai, Maharashtra
Client Servicing
Executive
Our clients are hotels, airlines, resorts and restaurant groups who need people they can trust on their floor. You are their point of contact at Travelrf — the person who understands each client's standard, takes their briefs, and makes sure every search delivers what was promised.
The work
You own a set of client relationships. When a hotel or airline needs to hire, you are the first call — you take the brief, ask the questions that turn a vague "we need staff" into a precise role, standard and timeline, and you set the search up for the coordination team to run.
Then you keep the client close. You update them honestly on progress, manage expectations when a role is hard to fill at the offered pay, present shortlists in a way that respects their time, and make sure that when they say yes to a candidate, the joining actually happens. Good client servicing is why a client comes back with the next brief instead of trying someone else.
What you will do
- Own relationships with a portfolio of hospitality, travel and aviation clients
- Take and sharpen briefs into clear roles, standards and timelines
- Keep clients updated honestly and manage expectations on tough searches
- Present shortlists and coordinate feedback between client and candidate
- See offers through to joining, and open the door to the next brief
Who this suits
Someone confident with clients who can be both warm and straight. You have held a client-facing or account role before — in hospitality, travel, sales or services — and you know how to keep a demanding customer happy without over-promising.
- Two or more years in a client-facing, account or hospitality-service role
- Excellent spoken and written English and a professional presence
- Comfortable managing expectations and delivering honest updates
- Organised enough to run several client searches at once without dropping any
Terms
| Compensation | ₹4,00,000 – ₹5,50,000 per year, depending on experience |
|---|---|
| Type | Full time, permanent |
| Location | Mumbai, Maharashtra — in-office, with occasional client visits |
| Hours | Monday to Saturday, day shift |
| Reports to | Founder / business lead |
Apply
Apply for this position
Five fields. We read every application ourselves and reply either way, usually within four working days.