Open position · Remote / hybrid, India
Client Relationship
Coordinator
Our clients are hotels, airlines and cruise lines that count on Travelrf to keep their hiring moving. This role is the steady point of contact for them. You look after a set of client accounts, turn their requests into clear briefs for our recruiters, keep everyone updated on where each search stands, and make sure the reporting a client sees is accurate and on time.
The work
You are the person a client talks to. When a hotel group needs front-office staff for a new opening, or an airline needs cabin and ground crew for a season, that request comes to you first. You listen, ask the right questions, and hand our recruiters a brief they can act on without going back and forth ten times.
From there you keep the relationship warm and the information flowing. You give clients honest updates on where each search stands, flag anything slipping before it becomes a problem, and pull together the weekly reporting that shows a client exactly what they are getting for their money. When a client has a question, a change of plan or a new role to fill, you are the one who catches it and moves it forward.
The point of the role is trust. Travel and hospitality clients hire in waves and under real time pressure, and they stay with a firm that makes them feel looked after. When you keep accounts organised, updates clear and reporting clean, clients come back with the next brief instead of shopping around. That is the job.
A week in the job
- Be the day-to-day contact for a set of hotel, airline and cruise client accounts
- Take incoming hiring requests and turn each into a clear brief for our recruiters
- Keep clients updated on the status of every open search, honestly and on time
- Prepare simple weekly reporting so each client can see progress at a glance
- Spot problems early — a slipping timeline, a stalled role — and raise them before they grow
- Keep account notes and trackers current so nothing about a client is ever lost
Who this suits
Someone organised and easy to deal with who likes being the reliable point of contact. You do not need a recruitment background — people who came from hotel front office, travel operations, customer support, account management or admin coordination often do this exceptionally well — but you do need to genuinely enjoy looking after people and to be steady about follow-up.
- Clear spoken and written English; comfortable on calls and email with clients all day
- Organised by instinct: notes stay current, updates go out, nothing is forgotten
- Calm and clear when a client changes plans at short notice, which happens often
- Comfortable with spreadsheets, shared documents, email and video calls
- Any background in hospitality, travel, aviation, support or account work is a plus; none of it is required
Terms
| Compensation | ₹3,60,000 – ₹5,00,000 per year, depending on experience |
|---|---|
| Type | Full time, permanent |
| Location | Remote or hybrid across India |
| Hours | Monday to Saturday, day shift |
| Reports to | Client services lead |
We are a small team, so the role grows quickly — a coordinator who runs clean accounts here moves into owning larger clients and a book of business of their own.
Apply
Apply for this position
A few fields. We read every application ourselves and reply either way, usually within four working days.